Cancellation & Refund Policy

Last updated: 5 November 2026

My Portal is operated by Rmanam Infotech Private Limited (“we”, “us” or “our”). These policies apply to our website, business workspace and annual digital profile plans.

1. Annual digital service

My Portal plans provide annual access to digital business profile features. Each plan is purchased through a one-time payment. There is no automatic renewal and no recurring mandate to cancel. No physical product is delivered or returned.

2. Cancelling your use

You can stop using the service or unpublish your profile from Workspace settings at any time. To close your account, contact support from your registered email address. Cancellation or unpublishing does not automatically refund a payment. If you choose not to renew, coverage ends on the date displayed in your dashboard.

3. When to request a refund

Contact support within 7 calendar days of the payment if you were charged more than once for the same intended purchase, your payment succeeded but eligible coverage was not delivered, or a technical issue prevents us from providing the purchased service. Include the facts needed to investigate. This reporting window does not limit rights available under applicable law.

Once annual coverage is activated and the service is available, change-of-mind cancellations and unused portions of the annual term are generally not refundable. We review genuine service failures and exceptional circumstances individually. Any remedy required by applicable law remains available.

4. How to submit a request

Email myportal@rmanaminfotech.in from your registered email address with your business name, registered phone number, payment/order reference, payment date, amount and a description of the issue. You may attach a receipt or relevant screenshot. Never send card details, passwords, OTPs or UPI PINs.

We aim to review requests and respond within 3 business days. If we need more information or time to investigate, we will let you know using your account contact details.

5. Approved refunds and timelines

Approved refunds are initiated through the payment gateway to the original payment method within 5 business days of approval. Once initiated, the credit usually appears within 5–7 business days, depending on the bank and payment method. Weekends, bank holidays and provider processing can affect these timelines. Contact us with your payment reference if a credit is delayed.

A full refund cancels the coverage associated with that payment. Other separately paid coverage remains subject to its own dates and status. Partial adjustments, if agreed, are handled by support; they are not calculated automatically.

6. Failed or pending payments

If your bank shows a debit but the dashboard shows a pending payment, use “Check payment status” before trying again. A failed debit may be reversed by your bank or payment provider rather than processed as a merchant refund. Contact us with the transaction reference so we can check the record; do not pay repeatedly while confirmation is pending.

7. Purchases from listed businesses

This policy applies to My Portal plan purchases only. Refunds or cancellations for products and services advertised by a business on its profile must be arranged with that business directly.